It is the responsibility of the BUYER to measure furniture goods before ordering ensuring they can be delivered through doorways and into the room of choice. The SELLER is not required to take special orders into stock that cannot be delivered into the BUYER’S room of choice. In such circumstances the SELLER would leave goods in another room. If windows are to be removed this is the responsibility of the BUYER and must be arranged prior to delivery of the goods. Should the BUYER have any reservations regarding sizes and access for delivery it is their responsibility to raise these issues at the point of ordering.
Upon placing an order the BUYER must pay for the goods in full. It is the BUYERS responsibility to ensure that the goods are paid for in full prior to delivery, if not this could result in a delivery date being rescheduled to a date when we are delivering in that specific area, which may be some time after the originally agreed delivery date, due to logistics route planning.
The delivery of 'items from stock/clearance goods' should be arranged within 7 days or can be stored with prior agreement from the SELLER until required. Charges may be incurred by the BUYER should the goods be in storage for longer than agreed.
Accepted methods of payment are: Credit or Debit card (excluding AMEX), Cash, or Finance by prior arrangement.
Delivery and lead times quoted by the SELLER to the BUYER, could range from 1 to 16 weeks, but are always an approximate estimation. The SELLER is very much governed by manufacturing times and logistics. Wherever possible the SELLER will endeavour to contact the customer within the specified lead time quoted to either make suitable delivery arrangements or inform of any reason for delays. Any circumstances beyond the SELLERS control that make it impossible for the SELLER to fulfil its obligations with regards to lead times, are not circumstances entitling the BUYER to cancel the contract.
The SELLER is not responsible for the reimbursement of costs or damages of any nature, that are incurred by longer than expected delivery times.
On occasion and where available the SELLER may be able to offer loan furniture, whilst the BUYER is awaiting delivery of their goods. In these cases, the SELLER would expect the goods to be returned in the same condition as delivered out.
Should the BUYER see the exact same goods with the exact same package offered elsewhere the SELLER will endeavour to match the price, up to the point of sale . We would ask for written confirmation and proof of the lesser price.
Where the BUYER chooses from fabric, leather or wood and wood finish samples in store it is on the acceptance that all materials come with a tolerance level.
The SELLER offers a free 2-man delivery service on all orders within a 30-mile radius of any of their stores. An extra charge will be applied to deliveries exceeding the 30-mile radius, these will either be delivered by the SELLERS own delivery team or they may enlist the services of a carrier. Should this be the case charges will be outlined during the buying process. Collections can be made from the SELLERS warehouse at 30 Bellwin Drive, Flixborough, DN15 8SN (Monday – Friday 9.30am – 4.30pm).
Due to the nature of the SELLERS commitment to deliver and assemble many different items of furniture into different types of homes it is impossible to give an exact time for delivery. The SELLER can usually offer a specific date and on request an indication of AM or PM. Where requested the SELLERS delivery team will ring ahead before delivery to brief the BUYER on an estimated time of arrival. On occasion where the BUYER has previously arranged this date and the SELLER has attempted to deliver, where no-one is at home, the SELLER reserves the right to make further delivery charges to re-deliver the goods.
Uneven floors may cause furniture to sit out of alignment necessitating the use of packing wedges to level some of the larger items. Whilst every effort is made by the SELLER to level the furniture, this cannot be guaranteed on uneven floors. The SELLER cannot undertake fixing products to walls, undertake joinery or electrical work. The SELLERS furniture is free standing and not fitted.
It is the BUYERS responsibility to protect and cover any flooring areas in preparation for delivery of their furniture, due to health and safety reasons the SELLERS delivery team cannot remove their safety footwear, but protective boot covers will be worn where necessary. The BUYER should ensure that pictures, ornaments and other obstacles are temporarily removed to enable a swift delivery and installation of new goods. It is also the BUYERS responsibility to use suitable products to act as a buffer between furniture and flooring once in situ.
It is essential that the BUYER checks all furniture goods and reports any defects in quality or condition to the SELLER within 24 hours of receiving the goods (see after sales & customer service). The size and specification of all products will have a tolerance, comfort and size may vary slightly. When dealing with new upholstery or mattresses, settlement of fillings known as ‘hollowing’ is quite normal. By rotating, changing and turning the goods (where applicable), gradually all the fillings will compress to an even level. This should not be taken as a sign of ‘failing’ materials, or cause for complaint.
CANCELLATION, REFUNDS AND RETURNS
Goods purchased on line or over the phone
If goods are bought on-line or over the phone where the BUYER has not had opportunity to inspect or view the goods in store and simply change their mind, they have the right to cancel the goods any time between date of order and up to 14 days after delivery of the goods. This is in accordance with the Consumer Contracts Regulations. Should the BUYER wish to return the goods it would be at their expense and it is their responsibility to take good care of the goods and return them in their original packaging and in perfect condition to the store address. The SELLER recognises that some customers may not have the means to do this so the SELLER can arrange a collection on the BUYERS behalf, charges for this will be in line with current carrier costs, these costs will be made clear prior to collection and full payment of these costs will be expected before collection takes place.
Until the goods are received back at the SELLERS premises the goods belong to you the BUYER therefore you are liable for any loss or damage.
Bespoke, special offer or bulk orders are not subject to the 14-day return policy as these items will have been ordered and made up to your specific requirements. Should the BUYER place an order necessitating a specific sofa in any of the following - size, style, cover, colour and the SELLER enlists their supplier to make this for you the BUYER, this will also fall outside of the 14-day return policy due to its bespoke nature.
Due to their intimate nature and for hygiene reasons pillows and mattress protectors cannot be returned or cancelled, unless in accordance with the BUYERS legal rights (i.e. confirmed defective by the SELLER). Mattress protectors must be used to cover divan sets and mattresses - as any goods returned need to do so in the condition they were delivered in.
Cancellation by us
The SELLER reserves the right to cancel any order if:
Their is insufficient stock to fulfil the BUYERS request
The SELLER is unable to deliver to the BUYERS area
One or more of the items ordered was priced incorrectly in store or on the SELLERS website
The SELLERS payment transaction has not been authorised
If the SELLER does cancel the order they will contact you the BUYER either by phone, email or by letter to inform you of their decision. The SELLER will refund any monies due but will not be obliged to offer any compensation for disappointment suffered.
Any refunds due will be paid back using the same method as the BUYERS original payment, these will need to be authorised by a manager and will be processed within 7 days.
AFTER SALES & CUSTOMER SERVICE ISSUES
The Bed Shop & Sofa Superstore are always here to help, if for any reason you are not happy with your goods please email the customer service team.
If you email the Customer Service Manager, with photographs, your sales order number, name & address and a brief description of the issue then you will then be contacted with in 72 hours.
SITE CONTENTS AND DISCLAIMERS
Every effort is made to ensure that the contents of the website are accurate however prices, sizes and details may change from time to time and it is possible that errors may occur. The Bed Shop & Sofa Superstore will endeavour to rectify these errors as soon as possible, but cannot be responsible for any losses incurred.
REMOVAL OF OLD FURNITURE
There are several local charities that would be grateful of your tired older furniture and they will usually collect it for free. The British Heart Foundation being one of them. However, if this is not an option for you when we bring your new goods, we can offer to dispose of your older furniture but unfortunately, we do have to charge for this service. Contact our sales team for a price on 01724 866 649.